About Embera

In recent years, as we traveled through countries with developed economies, from the bustling streets of Shanghai to the technology hubs in Tokyo, we realized an essential need that is completely changing consumer behavior: the demand for mobile energy. Rental power banks have appeared everywhere, from airports and train stations to shopping centers, becoming an indispensable part of modern life.

The story began with astonishment at how other countries have turned a small need into a large industry that serves millions of people every day, which made us recognize the great potential to develop a similar service upon returning to Vietnam. Along with global trends, Vietnam is also witnessing a rapid increase in the level of technology device usage. In major cities from North to South, the demand for convenient solutions like rental power banks is becoming more urgent than ever. Vietnam is not only keeping pace but is also thriving in meeting this demand, integrating into the global mobile technology flow.

That is why Embera – a brand providing portable charger rental services has officially “landed” in the S-shaped land. With a large scale, a modern and convenient service model, Embera not only helps users maintain connectivity and convenience in all activities when going out, but above all, Embera is also a solid stepping stone for customers to continue their journey of exploration and conquering better values in life. With Embera, each customer is not just looking for a source of mobile energy, but also experiencing a modern, progressive lifestyle that is still connected to Vietnamese culture and identity.

We believe that with Embera, users will not only find convenience in urgent times but will also always live in strong emotions of love for the country and intense national pride. That is the spirit of integration without losing identity that Embera wants to convey – a Vietnamese brand that is always ready to immerse itself in the global flow.

Let’s spread the energy and our story with Embera to every corner of the country!

Embera is committed to providing exceptional mobile energy, helping the “Phono Sapiens” generation stay continuously connected in their journey to explore the modern world. Embera not only offers backup charging solutions but also ignites pride in Vietnam, spreading the values of cultural identity amidst the currents of global integration, accompanying you on every step of conquering new heights.

Striving to become the leading brand in providing mobile energy solutions in Vietnam and keeping up with international energy trends.

Welcome to Embera! Before using our services and accessing our website, please read the Terms of Use below carefully. By using Embera’s website and services, you agree to comply with these terms. If you do not agree with any of the terms, please do not use our services.

1. Definitions
“We” or “Embera”: Refers to the brand providing portable charger rental services and related services on an online platform and at physical locations.
“User” or “You”: Refers to individuals or organizations using Embera’s services, including accessing the website, registering an account, renting portable chargers, and using other products and services offered by Embera.

2. Conditions for Using Services
To use Embera’s services, you need to meet the following conditions:

• You must be 18 years old or older, or have the consent of a legal representative if under 18 years old.
• You must have legal access to the services and fully comply with the regulations of Vietnamese law.

3. User Account
Account Creation: To use certain Embera services, you need to create a personal account. You commit to providing accurate, complete, and updated information. Any errors during registration may affect your experience and rights when using the service.
Account Security: You are responsible for securing your account information, including your username, password, and any login details. If any unauthorized activities or security breaches occur, you must notify Embera immediately for assistance.
Account Termination: Embera reserves the right to suspend or terminate your account if any violations of the terms or laws are detected.

4. Rights and Responsibilities of Users
Service Use: You have the right to access and use Embera’s services within the scope provided. You agree not to use Embera’s services for illegal purposes, harmful actions, or to infringe upon third-party rights.
Device Responsibility: While renting a power bank, you are responsible for maintaining the device during the rental period and returning it according to regulations. You will be liable for any damage caused to the device during usage.
Usage Limits: Embera reserves the right to impose usage limits, including rental time, usage fees, or the number of devices rented, to ensure service quality and fairness for all users.

5. Fees and Payments
Fee Structure: By using Embera’s services, you agree to pay the corresponding fees for renting power banks or other services we provide. Details on fees and calculations will be clearly shown on the Embera website or app.
Payment: You may pay via online methods or in cash at Embera support points. All your payment information will be secured to the highest safety standards.
Late Fees: If you do not return the device on time, Embera has the right to apply late fees or reclaim the device.

6. Lawful Use of Services
You agree not to use Embera’s services to commit illegal acts, including but not limited to: fraud, system sabotage, theft of devices, or using the service to carry out other unlawful activities.

7. Embera’s Rights
Service Modification: Embera reserves the right to change, improve, or discontinue any part or all of the services at any time without prior notice.
Rights Protection: Embera has the right to take necessary measures to protect its interests, including reclaiming devices, seeking compensation for damages, or applying other legal actions if a breach of the terms is discovered.

8. Privacy Policy
We are committed to protecting your personal information in accordance with Embera’s Privacy Policy. Please refer to the “Privacy Policy” section for full details on how your data is collected and used.

9. Limitation of Liability
Service Quality: Embera commits to providing services with the best possible quality. However, we are not responsible for unforeseen issues such as network loss, third-party hardware failures, or force majeure events.
Damages: Embera will not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our services.

10. Governing Law
These Terms of Use are governed by and interpreted according to the laws of Vietnam. Any disputes arising from the use of Embera’s services shall be resolved through negotiation between the parties. If no agreement is reached, the case shall be brought before a competent court in Vietnam.

11. Changes to the Terms
We reserve the right to update or change these Terms of Use at any time. Changes will be posted on our website or sent via email to users. Your continued use of the services after the changes are published means you accept the updated terms.

12. Contact
If you have any questions or requests regarding the Terms of Use, please contact us at:

Email: embera@gmail.com
Hotline: 094591289
Address: 89/14 Hữu Vũ, Thanh Xuân, Hanoi

Thank you for using Embera’s services!

At Embera, we are committed to protecting the privacy and personal information of our customers. This privacy policy explains how we collect, use, and protect your information when you access the Embera website and use our services. By using our website and services, you agree to the terms of this privacy policy.

1. Information We Collect
We may collect the following types of information from you:

1.1. Personal Information
Information you provide directly: When you register an account, place a service order, or contact us, we may collect information such as: name, email address, phone number, delivery address, and other related details.
Payment information: To process transactions, we may collect credit card, bank account, or other payment information. This data will be processed securely through encrypted payment platforms.

1.2. Automatically Collected Information
Cookies and tracking technologies: We may use cookies and other tracking technologies to collect information about your browsing behavior, such as pages visited, time spent on each page, and other activities on our website.
Device information: When you access our website, we may collect information about your device, including IP address, operating system, browser type, and language settings.

2. How We Use Information
We use your personal information for the following purposes:

Providing and improving services: Your information helps us provide portable power bank rental services, customer support, and optimize user experience.
Payment processing: Payment information is used to complete transactions and ensure secure payments.
Sending promotional and marketing content: If you agree, we may use your information to send emails or messages about promotions, new products, and updates from Embera.
Analytics and research: We use automatically collected information to analyze trends, monitor user behavior, and improve our website.

3. Sharing Information with Third Parties
We only share your information with third parties in the following cases:

Service partners: We may share information with third-party service providers related to payment, delivery, or data storage. These partners will only use your information under agreements with Embera to provide the necessary services.
Legal compliance: We may disclose your personal information if required by authorities or to protect our rights in legal disputes.

4. Information Security
We are committed to protecting your personal information using appropriate security measures. Your payment information will be encrypted and protected via secure protocols. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee your information will be completely safe.

5. User Rights
You have the following rights regarding your personal information:

Right to access: You may request access to the personal information we store.
Right to correction: You may request correction or update of inaccurate information.
Right to deletion: You have the right to ask us to delete your personal data unless we are legally required to retain it or need it for legitimate business purposes.
Right to opt out of marketing: You can opt out of receiving marketing emails or messages from us at any time.

6. Cookies Policy
We use cookies to provide better features and personalize your experience. You can control and manage the use of cookies through your browser settings.

7. Links to Other Websites
Our website may contain links to third-party websites. Our privacy policy does not apply to these sites, and we are not responsible for their privacy practices. You should read their privacy policies carefully when visiting.

8. Privacy Policy Updates
We may change this privacy policy from time to time. All changes will be updated on our website and take effect immediately upon posting. We encourage you to review this policy regularly to stay informed.

9. Contact Us
If you have any questions or requests regarding this privacy policy, please contact us via:

Email: embera@gmail.com
Hotline: 094591289
Address: 89/14 Hữu Vũ, Thanh Xuân, Hà Nội

Thank you for trusting and using Embera’s services!