FAQs

For Partners

  • Question 1: How do customers rent a power bank from Embera?

    It’s very simple! You just need to follow these steps:

    Step 1: Open your banking app and scan the payment QR code.

    Step 2: Pay the deposit of 240,000 VND and take the power bank.

    Step 3: After use, return the power bank to any empty slot at the nearest charging station. You will receive the remaining deposit after rental fees are deducted.

  • Question 2: How much is the rental fee?

    The rental fee is calculated hourly, and you only pay for the actual time of use. Detailed pricing information will be displayed on the app or charging station at the time of rental. Specifically:

    Users deposit 240,000 VND for each rental. There is no limit on the number of rentals or deposits on the same account.

    Rental price is 10,000 VND per hour of usage.

    52,000 VND for 24 hours.

    Embera does not charge for the first 5 minutes of usage, and users can cancel the rental within those 5 minutes.

  • Question 3: How do I return the power bank after use?

    You can return the power bank at any nearby Embera charging station. Simply insert the power bank into an empty slot, and the system will automatically record the return and end your rental session.

    If you do not return the power bank on time, Embera will charge a late fee based on the overdue time. If the power bank is lost or damaged, compensation will be required according to Embera’s policy. Details about late fees and compensation will be displayed in the app.

  • Question 4: Can I return the power bank at a different station?

    Yes! You can return the power bank at any Embera charging station. You do not need to return it to the original station where you rented it. Embera’s system allows returns at all stations in the network.

  • Question 5: What charging ports does Embera support?

    Embera power banks support the two most common charging ports today:

    USB Type-C with two-way charging technology (for Android phones, cameras, GoPro, wireless earphones, Bluetooth devices, e-cigarettes, etc.)

    Lightning (for iPhone, iPod, iPad)

    These are compatible with most mobile devices today.

  • Question 6: Can I recharge the power bank myself?

    Of course! With two-way USB Type-C charging technology, you can recharge the power bank without needing an additional charging cable.

  • Question 7: How do I make payment?

    You can pay via electronic payment methods such as:

    Bank app

    Credit card

    Debit card

    Or directly via the Embera app

    All transactions are safe and secure.

  • Question 8: How can I contact Embera if there is a problem?

    If you encounter any issues while using the service, you can contact Embera via:

    Hotline: 0982 262 004

    Email: Info@embera.vn

    Embera’s support team is available 24/7 to assist you.

For Users

  • Question 1: How do customers rent a power bank from Embera?

    It’s very simple! You just need to follow these steps:

    Step 1: Open your banking app and scan the payment QR code.

    Step 2: Pay the deposit of 240,000 VND and take the power bank.

    Step 3: After use, return the power bank to any empty slot at the nearest charging station. You will receive the remaining deposit after rental fees are deducted.

  • Question 2: How much is the rental fee?

    The rental fee is calculated hourly, and you only pay for the actual time of use. Detailed pricing information will be displayed on the app or charging station at the time of rental. Specifically:

    Users deposit 240,000 VND for each rental. There is no limit on the number of rentals or deposits on the same account.

    Rental price is 10,000 VND per hour of usage.

    52,000 VND for 24 hours.

    Embera does not charge for the first 5 minutes of usage, and users can cancel the rental within those 5 minutes.

  • Question 3: How do I return the power bank after use?

    You can return the power bank at any nearby Embera charging station. Simply insert the power bank into an empty slot, and the system will automatically record the return and end your rental session.

    If you do not return the power bank on time, Embera will charge a late fee based on the overdue time. If the power bank is lost or damaged, compensation will be required according to Embera’s policy. Details about late fees and compensation will be displayed in the app.

  • Question 4: Can I return the power bank at a different station?

    Yes! You can return the power bank at any Embera charging station. You do not need to return it to the original station where you rented it. Embera’s system allows returns at all stations in the network.

  • Question 5: What charging ports does Embera support?

    Embera power banks support the two most common charging ports today:

    USB Type-C with two-way charging technology (for Android phones, cameras, GoPro, wireless earphones, Bluetooth devices, e-cigarettes, etc.)

    Lightning (for iPhone, iPod, iPad)

    These are compatible with most mobile devices today.

  • Question 6: Can I recharge the power bank myself?

    Of course! With two-way USB Type-C charging technology, you can recharge the power bank without needing an additional charging cable.

  • Question 7: How do I make payment?

    You can pay via electronic payment methods such as:

    Bank app

    Credit card

    Debit card

    Or directly via the Embera app

    All transactions are safe and secure.

  • Question 8: How can I contact Embera if there is a problem?

    If you encounter any issues while using the service, you can contact Embera via:

    Hotline: 0982 262 004

    Email: Info@embera.vn

    Embera’s support team is available 24/7 to assist you.